Privacy Policy

Purpose and scope of data collection

• The collection of data on the website includes: full-name, email, phone, address. The information that we need customers to provide when registering an account, or contacting us to ensure the interests of customers.

• Customers will be solely responsible for the security and keeping of all service use activities under their registered full-name, password and email box. In addition, members are responsible for promptly notifying us of unauthorized use, abuse, breach of security, retention of registered names and passwords of third parties for remedial measures.

Scope of information use

We use customer information to:

• Provide services to customers

• Send notices about information exchange activities between customers and website

• Prevent activities that compromise customers' user accounts or activities that impersonate customers

• Contact and resolve customers in special cases;

• Do not use personal information of customers other than for confirmation and contact purposes related to activities at the website.

• In case of legal requirements: we are responsible for cooperating to provide customers' personal information upon request from judicial authorities including: Procuracy, court, police investigation agency. In addition, no one has the right to infringe on customers' personal information.

Information storage time

The customer's personal data will be stored until a cancellation is requested. In all cases, personal information of customers will be kept confidential on the server. In case personal information is suspected to be fake, violates regulations or does not interact with login for 60 days, that information will be deleted.

Persons or organizations with access to information

We will not provide your personal information to any third parties, except for the following necessary activities:

• Partners are the service providers for us related to order fulfillment and are limited to the necessary information as well as the application of regulations to ensure security and confidentiality of personal information.

• We may use services from a third-party service provider to perform certain sales-related activities, and this third party may then access or process your information. individuals in the course of providing those services. We require these third parties to comply with all relevant personal information protection laws and security requirements regarding personal information.

• Legal requirements: We may disclose personal information if it is required by law and such disclosure is reasonably necessary to comply with legal processes.

• Business transfer (if any): in the event of a merger or consolidation with another company, the buyer will have the right to access the information we store and maintain including personal information.

Address of the unit that collects and manages personal information

KOOTORO VIETNAM CO., LTD

Established and operated under the Business Registration Certificate No. 0313421775, issued by the Department of Planning and Investment of Ho Chi Minh City and granted the first registration on August 31, 2015, the ninth registration on March 23, 2021.

Address: 8/11 Street 49B, Quarter 4, Thao Dien Ward, Thu Duc City, Ho Chi Minh City, Vietnam

Phone number: 1900 3009

Email: support@kootoro.com

Tools for customers to access and correct their personal data

• Buyers have the right to self-check, update, correct or cancel their personal information by logging in to their account on the website, and using the edit function to adjust or delete personal data. Or send us a request for support. • The buyer has the right to submit a complaint about the disclosure of personal information to a third party to the website's manager. When receiving these feedbacks, we will confirm the information, have the responsibility to answer the reason and guide the member to restore and keep the information confidential. Committed to protecting customer's personal information

• Buyer information on the website is committed to absolute confidentiality according to the privacy policy set forth. The collection and use of information of the Buyer is only done with the consent of that customer, unless otherwise provided for by law.

• We use Secure Sockets Layer (SSL) to protect Buyer's information during data transfer by encrypting the information.

• Buyers are responsible for protecting themselves against access to password information when sharing a computer with more than one person. At that time, the Buyer must be sure to log out of the account after using our service. • We are committed not to intentionally disclose customer information, not to sell or share information for commercial purposes.

• Privacy policy of customer information is only applied at our website. It does not include or relate to other third parties placing advertisements or having links at the website.

- In the event that the information server is attacked by a hacker leading to the loss of customer data, we will be responsible for reporting the case to the investigating authorities for timely handling and notifying the customer.

- We requires individuals, when registering as a member, to provide all relevant personal information such as: Full-name, contact address, email and is responsible for the legality of these information. We are not responsible for and will not handle all complaints related to the interests of that customer if it considers all the information provided during the initial registration to be incorrect.

Mechanism for receiving and settling complaints related to personal information

When customers submit personal information to us, customers have agreed to the terms that we have stated above, we are committed to protecting customers' personal information by all means. We use encryption systems to protect this information from unintended retrieval, use or disclosure.

We also recommend that customers keep confidential information related to their access passwords and should not share them with anyone.

In case there is a customer's complaint about the use of information contrary to the stated purpose, We will proceed to handle it according to the following steps:

• Step 1: The customer sends feedback about the collected personal information contrary to the stated purpose.

• Step 2: Customer Care Department receives and settles with relevant parties.

• Step 3: In case of getting out of control, we will bring to the competent authorities to request settlement.

We always welcome comments, contact and feedback from customers about this “Privacy Policy”. If customers have related questions, please contact us at email: support@kootoro.com