Refund Policy

1. Change Money

The minimum currency and denomination accepted by the Machine is VND 1,000. In the event that the Customer has money left over after making a transaction, the Customer can choose to enter a phone number to use the change money in following ways:

a. Enter phone number to top-up to Phone account or Toro account

b. Continue buying on the machine

2. Refund Policy

In the event that the purchase of products of the Machine is unsuccessful due to the technical reasons of the Machine and/or the product quality is not as described, the Customer may call the company's hotline: Hotline: 1900 3009 or support@kootoro.com.

The Company will only refund the customer if: (i) the Customer fully complies with the user manual printed on the Machine, and (ii) the Company receives a refund request from the Customer within 30 days from the date of occurrence. Other cases will not be considered for a refund.